FAQs

The wood we use comes from various countries around the world. All of the wood however is FSC certified. FSC stands for the "Forest Stewardship Council", a non-profit organisation that sets standards to ensure that forestry is practiced in an environmentally responsible way. FSC certified wood is harvested from forests that are responsibly managed and socially beneficial. 

Whilst many people believe that a wooden watch will break easily, it's quite the contrary. The wood used in a wooden watch is very similar to the wood used in furniture. Some popular wood types used in wooden watches such as zebra wood are especially known for their durability and strength. All of our wooden watches are handmade and the quality of the wood gets checked throughout the production process. Although it's unlikely to happen, you can rest assured that your watch comes with a 1 year warranty. 

It depends on the watch model. Most wooden watches with leather straps are resistant to water splashes but should not be soaked in water. Some models made out of wood and steel are more resistant to water. We recommend you check the product page where this should be clearly indicated. If you have doubts or questions, send us an email at customer@jeddosons.com with the model you're interested in and someone from the team will get back to you. 

A wooden watch does not need any additional maintaining compared to a normal watch. It's recommended however to keep it in a cool and dry place and to dust it off with a slightly wet cloth regularly. Optionally, you can also apply a very small amount of olive oil to the cloth occasionally, but this should not really be required often. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at customer@jeddosons.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have questions, you can consult our refund policy or contact us at customer@jeddosons.com.

All of our watches are packaged in eco-friendly and recyclable materials such as a kraft paper box or a wooden gift box.  

We offer FREE shipping and returns to the United Kingdom, Germany, France, Italy and Spain. Shipping is performed by a third-party provider and typically takes 2-3 days. We recommend you consult our shipping policy for more detail, or contact us at customer@jeddosons.com if you have any further questions.