General Questions

To help you, we have compiled a list of the most common questions that customers ask us about wooden watches.

  • Where does the wood used in your watches come from?

    The wood we use comes from different countries around the world. However, all wood is FSC-certified. FSC stands for "Forest Stewardship Council", a non-profit organization that sets standards to ensure that forestry is practiced in an environmentally responsible way. FSC-certified wood is harvested from responsibly managed and socially beneficial forests.

  • Is a wooden watch durable?

    Yes, extremely. While many customers are apprehensive about buying a wooden watch at first, fearing it will break, it's quite the opposite. The wood used in a wooden watch is very similar to that used in furniture and particularly known for its durability and strength. All of our wooden watches are handcrafted and the quality of the wood is repeatedly checked throughout the production process. For some collections, we use stainless steel for the watch's case back for added strength and shock resistance.

  • Are your wooden watches waterproof?

    No. We currently do not offer any waterproof models. Although all of our models are splash-resistant, they should not be soaked in water. Since wood is a porous material, you will generally not find any watch on the market that is completely waterproof.

  • Should a wooden watch be cleaned?

    A wooden watch does not need additional maintenance compared to a normal watch. However, it is recommended to keep it in a cool and dry place and to dust it regularly with a slightly damp cloth.

  • How are your watches packaged?

    All of our watches are packed in a wooden box which makes it perfect for gifting. The wooden box is also fully reusable (for example, for jewelry) and fully recyclable if you don't want to keep it. Inside the box you will find all the tools needed to adjust the size of the watch, as well as instructions on how to use the watch.

Delivery

We offer free delivery throughout Europe. Orders are usually delivered within 3-5 working days but can take up to 7 working days in some European countries. If you need a product before a certain date, contact us and a member of the team will provide you with more details.

  • We currently deliver throughout Europe to the following countries: France, Spain, Germany, Denmark, Sweden, Finland, Belgium, Portugal, Italy, Ireland, Luxembourg, Netherlands, Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia. If you are interested in ordering our products and do not live in one of the locations mentioned above, please contact us for more information.

  • Delivery usually takes 3-5 working days but can take up to 7 working days for some European countries. Our watches are delivered via Amazon's delivery service, which is reliable and usually very fast. If you ordered a watch and it has not arrived within 7 working days, contact us as soon as possible so that we can verify your order.

  • Use the tracking number sent to you in the shipping confirmation email to track your package with the delivery service. If the package appears as delivered but you haven't received it or if it's been 7 working days since you ordered your watch, contact us and a member of our team will assist you.

Returns and refunds

We have a 45-day free return policy if you are not satisfied or want to return your product. We recommend that you review our refund policy or contact us if you have any questions.

  • To begin the returns process, use the contact form and a member of our team will get back to you. You will then need to send us a photo of your product in its original packaging so that we can verify that it is still in good condition. We will then get back to you with the next steps and exact instructions for returning your product.

  • We are sincerely sorry about this. Contact us using the contact form on our site or our email address and a member of our team will get in touch with you. Attach a photo of the condition in which you received the product. If your product has been damaged, we will send you a replacement product free of charge by expedited shipping.

ENVIRONMENTALLY CONSCIOUS

Nature inspires us to craft beautiful wooden timepieces that are one of a kind. In return, we commit to always use wood from FSC-certified sources, plant two trees for every watch sold and offer all of our watches in re-usable pine wood gift box.

Our commitment
Free delivery

throughout Europe

2 trees planted

for every watch purchased

2 years warranty

high-quality product

Satisfied customers

Read their stories

Free delivery

throughout Europe

2 trees planted

for every watch purchased

2 years warranty

high-quality product

Satisfied customers

Read their stories